Business Processes

Whilst the Infrastructure and Core Systems are a fundamental part of any technology solution for an organisation, the business processes that you have are the key part that defines how you operate as an organisation. Some Core Systems by their nature will automatically define some of your processes for you as they adopt the industry standard approach or just simply the best way to do something. However most systems will at best, need you to configure the options for these processes to work and in more extreme cases, data will need to move between systems as the larger processes span functional areas and your supply chain.

Think of a business process as a repeatable collection of related, structured activities or tasks that produce a specific output or action based on the objective. Some of these activities may be sequential while other elements run concurrently. It may involve a single person or require inputs and actions from a wide range of people, varied by locations or products etc.

Unless you are a brand new start-up, you will have already defined your business processes, deliberately or by natural evolution. Whether through legislative or organisational change, these processes will probably need to change of time. We can help you work through identifying, evaluating and documenting your requirements to enable you to then build an appropriate system architecture around them.

Helping You Understand Your Needs

When you start to define your business processes, it can appear to be an overwhelming task. We can work with you to break down the business requirements into manageable elements that then fit together in the overall solution. As well as the requirements gathering and interpretation, we can help you review commercial applications and support you through the tendering and selection processes.

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Connecting Core Systems Together

Over the years as technology has matured, the approach to keeping data in synchronisation has matured. Originating as an export and import approach, more and more systems now request data on demand using APIs (Application Programming Interface). Your requirements will vary by the application and business process but the fundamental issue is your masterdata strategy and which system is your primary source.

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Knowledge, Processes and Masterdata

For your company to operate, we have talked about designing and deploying your business processes. However to make them work efficiently and have a better impact on the wider organisation, you need to gain the knowledge of how they are working and what data is passing through them. For example, your recruitment process will manage the interview, offer and checks stages in a “this is what we need to do” way. Within all that data is a wealth of knowledge such as the best source of interviewees to conversion. In it’s own right, that is great to know but now combine that with your rostering and HR systems data and you start to understand the source of your best long-term employees or whether they leave quickly because they don’t really understand the job.

With the proliferation of cloud-based applications doing specific processes and functions, your data starts to become more fragmented again. Great for ease of deployment, far harder for consolidated business insight. We have worked with customers to design a hybrid model but still consolidate data, it just needs planning, development and the co-operation from your cloud provider.

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Sharepoint, IntraQuick® and BPA

Because not all of your requirements either fit into or warrant a dedicated core system, we have developed our own application development kit that fits on top of Microsoft SharePoint. As the name suggests, IntraQuick® is an intranetsolution that is quick to deploy!

Across your organisation, how many important business processes or data sources operate on spreadsheets. They always start as a simple repository of data and then as time goes by, more functions get added, more versions exist in network drives as you share subsets with colleagues and then finally the person who created this monster leaves the organisation and problems usually ensue. Forget to renew a contract or don’t cancel a property lease and the costs and impact mount up quickly.

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Workforce Mobilisation

Over the last decade, workforce mobilisation has changed dramatically. Back then, the only mobile workforces with devices were emergency response staff, delivery drivers or the person servicing your gas boiler. Nowadays, who do you know that does not have a smart phone? Also the implications of Bring Your Own Device (BYOD) and data protection are keys areas to understand within the context of your mobile device strategy.

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If you think we can help, please contact us to discuss your requirements.